Frequently Asked Questions
Tell me more about new fabrics and all the chemicals involved?
Fabric manufacturers use a number of chemicals during the manufacturing process to make the material look shiny and crisp, as well as protect the fabrics from molds, rodents and insects while in storage. These chemicals, for some people and pets, can cause skin rashes, respiratory problems, etc..
As per some studies, if the final fabric is made of 100% natural fibers (such as cotton or linen), it contains an average of 25% of chemicals by weight. And many of those chemicals are simply not benign. In addition to the branded products supplied by chemical companies, which are made of unknown components because they’re proprietary, we know many chemicals are necessary to achieve certain effects, such as PBDEs for fire retardants, formaldehyde resins for crease resistance or PFOA’s for stain protection.
The chemicals used in these branded products to create the effects above include chemicals which have been proven to be toxic, or to cause cancers or genetic mutations in mammals (i.e., us too). The following is by no means an all-inclusive list of these chemicals:
• Alkylphenolethoxylates (APEOs)
• Pentachlorophenols (PCP)
• Toluene and other aromatic amines
• Dichloromethane (DCM)
• Polybrominated diphenyl ethers ( PBDE’s)
• Perfluorooctane sulfonates (PFOS)
• Heavy metals – copper, cadmium, lead, antimony, mercury among others.
There are so many studies and research that it’s impossible to list them all here. If you want to read more about the subject, please do a search in any web browser with “chemicals in new fabrics” or any other similar questions, the search will bring up numerous studies and articles.
Please click here to read about how Accoutrement washes all fabrics before sewing in order to remove these chemicals. We take the health of all furry babies very seriously, and we do not cut any corner!
Why don’t you use real pets to showcase your products?
We are and will sometimes use real pets, but in general, pets are not very fond of posing for pictures, so we’d rather let them be happy and go about their day, than submit them to long photo sessions.
On another note, we are continually casting new plush talents, we embrace diversity although difficult to find in the right size we need.
Here are our current fabulous models 🌟
Who are your products for?
Our products are for pets … and people!
Anybody can buy accessories from Accoutrement, but we have a huge soft spot for pet groomers. The later is why you will see wholesale pricing and/or notes about resale for buying in bulk.
If you are a pet groomer, here are some tips an tricks on how to incorporate our products in your business:
First, time is money, therefore if you don't have to spend numerous hours to make your own bandanas, including the shopping time, then buying from Accoutrement will save you a LOT of time, which can then be spent with your family and friends instead.
Second, you can work the cost of buying quality accessories from Accoutrement in your next price increase to your clients.
Third, maybe you want to reserve those special accessories for your most important clients only.
Complete your beautiful grooming job with one of Accoutrement's accessories; don't miss your WOW! moment!
Who makes your accessories?
All Accoutrement's accessories are handmade and/or assembled with lots of love in Los Angeles, California, in a back bedroom. Fabrics and flowers are purchased from major distributors in the USA.
Do you have a minimum order?
No, you can order one (1) single item and we will ship it. Click here to read more details about placing an order with Accoutrement.
What types of payment do you accept?
All major credit cards including, but not limited to, Visa, MasterCard, American Express and Discover. We also accept ApplePay and PayPal. We do not accept checks at the moment. Click here to read more details about placing an order with Accoutrement.
How long before you ship an order?
All orders usually leave our premises within two (2) to five (5) business days from receiving your order. Please click here to read all about our shipping policies.
What are your shipping policies?
Click here to read all about our shipping policies. We offer free shipping for orders of $75 and more (US domestic - USPS ground shipping only). Our minimum used to be $40, but we had to increase it due to USPS recent price increases, as we could no longer afford to offer this luxury.
How can I stay informed of new products coming out and/or promotions?
Please join our mailing list by entering your email address in the grey box located at the bottom of any pages of our website. We will not inundate your inbox with emails, we only send a few newsletters every month.
Can your products be used as toys?
No! Unless specified otherwise for a particular item, our products are for esthetics only.
Some pets are wild and love having fun! For some of our furry friends, accessories like the ones sold by Accoutrement are not appropriate. It is your responsibility to decide if our products are safe for your pet(s).
Accoutrement’s products are not designed or intended for use by children.
In no event shall Accoutrement be liable for any direct, indirect, punitive, incidental, or special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.
Use of Accoutrement’s products indicates your agreement to these terms. If you do not wish to agree to these terms, you have 14 days from the date of purchase to return the unused product(s).
Do you have a wholesale program for purchasing in bulk?
Yes we do! Our wholesale program was created with groomers and store owners in mind, but can apply to anybody interested in buying in bulk. Please contact us to receive the details of our Wholesale Program.
Do you offer packaging for resale?
Our resale packaging should be ready by the end of January 2019. Our packaging will be simple and environmentally friendly, while securing the merchandise appropriately.
Are you hiring?
We are not hiring at the moment, but as volume will grow, we will need to. At Accoutrement, we embrace diversity and want to give a chance to the people who are often not considered for a job.