Accoutrement uses the following services:
During checkout, you will be offered different options at different prices, although the system will select USPS by default for domestic shipping, unless you chose another option. You'll also have the chance of leaving special delivery instructions during checkout.
Please contact us if you need assistance with this process, either by email firstname.lastname@example.org or by phone 310-709-1588.
At Accoutrement, we are committed to providing our customers with quality products and services. This commitment extends to everything we do, including the materials that we use for shipping:
We used as little packaging as possible, while making sure that your items are well protected.
We use recycled materials (like recycled and unbleached kraft paper), as well as compressed sugarcane fiber containers to ship our flowers (fully biodegradable and compostable).
Please be gently to our planet and reuse or recycle all the packaging that you'll receive from us. Thank you!
We do not offer international shipping at this time.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 to 5 business days of the date of your order. Business days mean Monday to Friday, except holidays.
Please note that we usually do not ship on weekends, unless it is a very busy period.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
A tracking number will be emailed to you once the package is picked up and scanned by the selected delivery carrier. The date of delivery may also vary due to the carrier's shipping practices, delivery location, bad weather, etc. You can check the status of your delivery/package using your tracking number via the service carrier's website:
Damaged items during transport
If there is any damage to the items due to transportation, please contact us immediately so we can assist you with a replacement or refund.
Packages are sometimes returned to us as undeliverable due to uncontrollable issues such as a wrong address was entered during checkout, client refuses the package, etc..
If this happens, we will issue you a refund for the merchandise minus a 20% restocking fee. The client is responsible for all shipping costs, so the cost of shipping the merchandise back to us will also be deducted from your refund.
If your tracking number shows that your package has been delivered, but you do not have it, you may want to check with a neighbor, building manager or any hiding places near your door.
If you cannot locate your package after due diligence, please contact us at your earliest convenience so we can contact the carrier and resolve the situation.
Your satisfaction is our priority
We want you to love your purchase! Please note that due to the handmade nature of our products, there may be slight variations in some items. We believe this is one of the beautiful things about unique handmade products.
Please contact us if you are not completely satisfied with our products and/or services, via:
We are open Monday to Friday, 8am to 5pm PST, national holidays not included.
Some pets are wild and love having fun! For some of our furry friends, accessories like the ones sold by Accoutrement are not appropriate. It is your responsibility to decide if our products are safe for your pet(s).
Accoutrement’s products are not designed or intended for use by children.
In no event shall Accoutrement be liable for any direct, indirect, punitive, incidental, or special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.
Use of Accoutrement’s products indicates your agreement to these terms. If you do not wish to agree to these terms, you have 14 days from the date of purchase to return the unused product(s).