Shipping

Delivery carriers

Accoutrement uses the following services:

During checkout, you will be offered different options at different prices, although the system will select USPS by default for domestic shipping, unless you chose another option. You'll also have the chance of leaving special delivery instructions during checkout.

Please contact us if you need assistance with this process, either by email help@accoutrement.store or by phone 310-709-1588.

 

Free ground shipping for orders over $40

This offer is only applicable for delivery in the USA. Accoutrement will use USPS for free ground shipping.

If the total of your order, before taxes, is $40.00 or more, Accoutrement will pay for your shipping (regular ground shipping only - expedited shipping not included). You don't have to do anything to take advantage of this offer, our system will automatically remove the cost of shipping if your order qualifies.

 

Packaging

At Accoutrement, we are committed to providing our customers with quality products and services. This commitment extends to everything we do, including the materials that we use for shipping:

  • We used as little packaging as possible, while making sure that your items are well protected.

  • We use recycled materials (like recycled and unbleached kraft paper), as well as compressed sugarcane fiber containers to ship our flowers (fully biodegradable and compostable).

Please be gently to our planet and reuse or recycle all the packaging that you'll receive from us. Thank you!

 

International shipping

We are offering this service on a trial basis at the moment. We use DHL for international shipping.

Please note that Accoutrement is not responsible for possible customs clearance charges.

 

Order processing

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 to 5 business days of the date of your order. Business days mean Monday to Friday, except holidays.

Please note that we usually do not ship on weekends, unless it is a very busy period.

 

Delivery time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

A tracking number will be emailed to you once the package is picked up and scanned by the selected delivery carrier. The date of delivery may also vary due to the carrier's shipping practices, delivery location, bad weather, etc. You can check the status of your delivery/package using your tracking number via the service carrier's website:

USPS

UPS

Fedex

 

Damaged items during transport

If there is any damage to the items due to transportation, please contact us immediately so we can assist you with a replacement or refund.

 

Undeliverable packages

Packages are sometimes returned to us as undeliverable due to uncontrollable issues such as a wrong address was entered during checkout, client refuses the package, etc..

If this happens, we will issue you a refund for the merchandise minus a 20% restocking fee. The client is responsible for all shipping costs, so the cost of shipping the merchandise back to us will also be deducted from your refund.

 

Lost packages

If your tracking number shows that your package has been delivered, but you do not have it, you may want to check with a neighbor, building manager or any hiding places near your door.

If you cannot locate your package after due diligence, please contact us at your earliest convenience so we can contact the carrier and resolve the situation.

 

Your satisfaction is our priority

Please contact us if you are not completely satisfied with our products and/or services, via:

We are open Monday to Friday, 8am to 5pm PST, national holidays not included.

 

Thank you for shopping at Accoutrement!